FAQ – Frequently Asked Questions
🛍️ Our products
What types of products do you offer?
We offer carefully selected skincare products:
- Radiance and anti-aging serums
- Moisturizers
- Gentle cleansers
- Beauty accessories
Are your products suitable for all skin types?
Yes! Our products are formulated to suit all skin types, including sensitive skin.
Please refer to each product description for more details.
Are your products dermatologically tested?
We only select quality products.
Information on testing is available on each product page.
🚚 Delivery
Do you deliver in France?
We deliver everywhere in France with meticulous tracking so that you receive your products with complete peace of mind.
What are the delivery times?
- Free standard delivery:
- 7 to 12 working days
How do I track my order?
Upon shipment, you will receive an email with a tracking number to follow your package in real-time.
🔄 Returns & refunds
Can I return a product?
Yes, you have 14 days after receipt to return an unopened product in its original condition.
How do I initiate a return?
Contact us by email with:
- Your order number
- The reason for the return
We will guide you through the process.
When will I be refunded?
The refund is processed within 5 to 10 working days after receipt and verification of the returned item.
💳 Payment
What payment methods do you accept?
- Credit card (Visa, Mastercard)
- Shop Pay
- Other secure payment methods available at checkout
Are my payments secure?
Absolutely. All transactions are secure and encrypted via our payment platform.
📩 Contact
How can I contact you?
You can write to us via our contact form or directly by email.
We respond within 24 to 48 working hours.